We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To start a return, you can contact us at wideawakearts@gmail.com. Please note that returns will need to be sent to the following address: 

1178 Broadway, 3rd Floor #4142, New York, NY 10001, United States

To complete your return, we require a receipt or proof of purchase.

If your return is accepted, please send the item back to the address above in 7 days. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at wideawakearts@gmail.com.

Unfortunately, at this time, we are only able to process refunds for orders within North America (Canada and the United States). Please reach out to us at wideawakearts@gmail.com if you have any questions about your order.

 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, custom products (such as special orders or customize orders ). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at wideawakearts@gmail.com.